Horizon Bot Status - Incident history https://horizonbot.instatus.com Horizon Bot Sat, 26 Sep 2026 08:00:00 +0000 Horizon Type: Maintenance Duration: 2 hours Affected Components: Website, ER:LC Integration, Live Updates / Socket.io, Discord Bot Sep 26, 07:45:00 GMT+0 - Identified - Horizon will be temporarily unavailable to **everyone** during the 2-hour maintenance window while we move our database and core services to new infrastructure. This migration brings faster response times across the CAD and bots, and gives us full control over our data and backups. All existing data (servers, units, calls, records, settings) is carried over. You don't need to do anything. We’ve scheduled this during a typically lower-traffic period, but some users may still be affected. Please avoid making changes in the CAD or through the bots shortly before the window starts, as anything submitted during the migration may not be saved. Sep 26, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 26, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>07:45:00</var> GMT+0</small><br><strong>Identified</strong> - Horizon will be temporarily unavailable to **everyone** during the 2-hour maintenance window while we move our database and core services to new infrastructure. This migration brings faster response times across the CAD and bots, and gives us full control over our data and backups. All existing data (servers, units, calls, records, settings) is carried over. You don't need to do anything. We’ve scheduled this during a typically lower-traffic period, but some users may still be affected. Please avoid making changes in the CAD or through the bots shortly before the window starts, as anything submitted during the migration may not be saved..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 26 Sep 2026 08:00:00 +0000 https://horizonbot.instatus.com/maintenance/cmui342tk0a5b1blb68vhcfbm https://horizonbot.instatus.com/maintenance/cmui342tk0a5b1blb68vhcfbm Issues with dashboard & support tickets. Type: Incident Duration: 49 minutes Affected Components: Website Sep 3, 17:42:28 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 3, 17:41:30 GMT+0 - Investigating - > Few services such as support tickets and the dashboard are facing issues, we are actively working on trying to identify the issue. Sep 3, 17:46:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 3, 18:30:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:42:28</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:41:30</var> GMT+0</small><br><strong>Investigating</strong> - > Few services such as support tickets and the dashboard are facing issues, we are actively working on trying to identify the issue. .</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:46:25</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>18:30:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Sep 2026 17:41:30 +0000 https://horizonbot.instatus.com/incident/cmtltaiew01ga0wqj6cj3cv1h https://horizonbot.instatus.com/incident/cmtltaiew01ga0wqj6cj3cv1h Horizon Maintenance & Failover Testing Type: Maintenance Duration: 1 hour and 40 minutes Affected Components: Website, ER:LC Integration, Live Updates / Socket.io, Discord Bot Aug 27, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 21:40:24 GMT+0 - Completed - The scheduled maintenance has been **completed successfully**. All Horizon services are back online and operating normally. Thanks for your patience! Aug 27, 10:06:09 GMT+0 - Identified - Horizon will be temporarily unavailable to **everyone** during the 2-hour maintenance window while we perform system maintenance and test our backup server failover. We’ve scheduled this during a typically lower-traffic period, but some users may still be affected. Type: Maintenance

Duration: 1 hour and 40 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>21:40:24</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been **completed successfully**. All Horizon services are back online and operating normally. Thanks for your patience!.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>10:06:09</var> GMT+0</small><br><strong>Identified</strong> - Horizon will be temporarily unavailable to **everyone** during the 2-hour maintenance window while we perform system maintenance and test our backup server failover. We’ve scheduled this during a typically lower-traffic period, but some users may still be affected..</p> ]]> Thu, 27 Aug 2026 20:00:00 +0000 https://horizonbot.instatus.com/maintenance/cmtbcy1b40iy21blgxyir12h5 https://horizonbot.instatus.com/maintenance/cmtbcy1b40iy21blgxyir12h5 Issues Affecting Autorank Commands Type: Incident Duration: 17 days, 4 hours and 12 minutes Affected Components: Discord Bot Aug 6, 06:16:30 GMT+0 - Identified - We have identified the issue, and we are continuing to work on a fix for this incident. Jul 31, 11:00:10 GMT+0 - Investigating - We're currently investigating an issue affecting the autorank system. Some autorank commands are returning an **"Application did not respond"** error, while others may fail to execute or behave unexpectedly. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. In the meantime, we recommend avoiding the use of autorank commands until this issue has been resolved. Aug 17, 15:12:06 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 17 days, 4 hours and 12 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>06:16:30</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue, and we are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>11:00:10</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating an issue affecting the autorank system. Some autorank commands are returning an **"Application did not respond"** error, while others may fail to execute or behave unexpectedly. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. In the meantime, we recommend avoiding the use of autorank commands until this issue has been resolved. .</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>15:12:06</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> ]]> Fri, 31 Jul 2026 11:00:10 +0000 https://horizonbot.instatus.com/incident/cms8tzcuc0ofh13pf19q3qklb https://horizonbot.instatus.com/incident/cms8tzcuc0ofh13pf19q3qklb Problem loading website Type: Incident Duration: 1 day and 37 minutes Affected Components: Website May 8, 10:52:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 8, 10:53:23 GMT+0 - Identified - We are still working on a fix for this issue. May 9, 11:25:09 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 9, 11:29:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day and 37 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>10:52:46</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>10:53:23</var> GMT+0</small><br><strong>Identified</strong> - We are still working on a fix for this issue..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:25:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:29:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 8 May 2026 10:52:46 +0000 https://horizonbot.instatus.com/incident/cmowsqfwr02bzehi6nu0b8fvr https://horizonbot.instatus.com/incident/cmowsqfwr02bzehi6nu0b8fvr